Tag Archives: Facebook

Facebook introduces a Messenger plugin for business websites

Facebook Messenger is coming to businesses’ own websites. The social network announced today the launch of a new customer chat plugin into closed beta, which will allow customers to talk directly with businesses on their websites using Messenger, and continue those conversations across web, mobile and tablet devices.

While there are already plenty of customer support and chat plugins for websites on the market, Facebook’s advantage is its platform and reach.

Not only does the ability to use Messenger mean the business is making itself available within an application that now reaches some 1.2 billion monthly users and growing, the Messenger platform also supports features like payments, bots that understand natural language, and rich media, among other things.

Facebook says these features will also be supported in the beta version of the website plugin, and new experiences will be added in time, so the plugin is as “feature-rich” as the Messenger app itself.

Like other web chat systems, the Messenger chat plugin is designed to hover over top the business’s web page, and is indicated by the familiar, blue Messenger icon.

When a customer starts a chat session with the business, they’ll be presented with the same sort of Messenger interface they’re already used to from using the app on their mobile devices.

When customers leave the website, they’ll still be able to view or continue their conversation from their phone or tablet, using their Messenger app. (This may also be useful if the business doesn’t respond instantly to user requests coming in through Messenger from the web.)

WATCH OUT: It is a real pain in the ASS to get “messanger” while you are doing real stuff!!!!!

An Iteration of the Hub – SuperHUB

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The most noticeable difference between VAN1 (the “traditional” VAN from the 1980’s) and VAN2 (today’s technology) is the fact that a company can operate their own network instead of being a customer on somebody else’s. Control the network according to your needs, Embed EDI Network functions within your code, and start creating completely unique EDI management functions that will overturn 20+ years of non-optimized EDI integration nightmares!

ECGrid is an example of VAN2. It supports AS2 and FTP and API, combined with superior account control, all at a fraction of the cost of running your own communications racks. It includes:

  • Intersystem interconnections via API calls and world class net ops.
  • Next generation routing architecture connecting to a world of global commerce networks.
  • VAN2 empowers cloud ventures to penetrate the SME sector – the next EDI frontier – with an estimated $30B of untapped IT revenue waiting to be captured.
  • These new B2B cloud services are the place to participate in supply chain and horizontal commerce operations. It allows you to run a “virtual VAN”.