Phillip Eng was named the new head of the Long Island Rail Road Thursday, and in his first interview, he says improving performance is a must.
He also wants to find ways to move more people more efficiently.
Eng was previously the agency’s chief operating officer, but he was promoted to LIRR president after the resignation of Patrick Nowakowski, who left after at troubled four-year tenure plagued by complaints about service.
January 2018 was its worst January since 1996 for on-time performance, and a recent scathing report showed the LIRR in 2017 had the lowest number of on-time trains in 18 years.
Eng first joined the MTA in March 2017 when he was appointed COO, where he was responsible for leading major initiatives across all of the MTA’s agencies with a focus on innovation and technology while maintaining and improving safety and reliability. From October 2017 to January 2018, Eng…
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