Straphangers are used to tweeting angrily from stalled subway trains with the hope that an MTA staffer will respond and explain why their commute’s screwed up. But they’ll have the chance to take their gripes straight to the top Thursday morning in a Twitter Q&A with New York City Transit President Andy Byford.
Byford will answer commuters’ questions from 10:30 a.m. to noon Thursday on the @NYCTSubway Twitter account. The online chat session will be the first ever for the head of an MTA agency and the first in a series of monthly opportunities for commuters to question Byford directly, the transportation authority said.
Straphangers can submit questions to Byford and Sarah Meyer, New York City Transit’s new chief customer officer, by using the hashtag #AskNYCT. Other transit officials will be involved in future sessions, the MTA said.
“I think it’s important to have regular and direct contact with…
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