MTA enlists ‘chief customer officer’ to improve agency’s communication issues with riders

Penney Vanderbilt and KC Jones: All About Railroads

NY Daily News

The MTA’s tough “customers” will be the focus of a new executive position at the transit authority, the Daily News has learned.

NYC Transit President Andy Byford has hired a marketing exec to join his “top team” as chief customer officer, he wrote to staff in a March 5 memo.

Sarah Meyer joins NYC Transit from Edelman, a communications marketing firm where she served as senior vice president.

Meyer, 34, will earn $205,000 a year in the new role — a pay cut from her private sector work, Byford noted.

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