MTA enlists ‘chief customer officer’ to improve agency’s communication issues with riders

Penney Vanderbilt and KC Jones: All About Railroads

NY Daily News

The MTA’s tough “customers” will be the focus of a new executive position at the transit authority, the Daily News has learned.

NYC Transit President Andy Byford has hired a marketing exec to join his “top team” as chief customer officer, he wrote to staff in a March 5 memo.

Sarah Meyer joins NYC Transit from Edelman, a communications marketing firm where she served as senior vice president.

Meyer, 34, will earn $205,000 a year in the new role — a pay cut from her private sector work, Byford noted.

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General Electric axes top-executive bonuses for first time

Penney Vanderbilt and KC Jones: All About Railroads

reuters

General Electric Co last year eliminated bonuses for its senior managers for the first time in its 126-year history, saving millions of dollars after losing money in 2017, the industrial conglomerate said on Monday.

General Electric Co last year eliminated bonuses for its senior managers for the first time in its 126-year history, saving millions of dollars after losing money in 2017, the industrial conglomerate said on Monday.

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ABSOLUTELY EVERYTHING YOU NEED TO KNOW TO SURVIVE THE L TRAIN SHUTDOWN

HEY! This is personal! I will live in Nice, France until it is done! So it has international implications

Penney Vanderbilt and KC Jones: All About Railroads

Thrilllist

ATTENTION PASSENGERS. We are not delayed because of train traffic ahead of us. There is no sick passenger.  Forget the closing doors. We are being held momentarily for 15 months. Please mind the gap between your needs and the state’s ability to provide reliable transportation. Courtesy is contagious.

The L train has been a lot of things for a lot of years. Identity merch. Meta reading material. And, especially around the time when the Strokes came into prominence, a kind of cool kid code. But most importantly for the line’s 400,000 daily commuters — especially those who live off station stops with less brand recognition than Bedford or Lorimer — the L train is just a way to get from point A to point B.

Grumbling about crowds, delays, and other nuisances is easy. Truly, though, you don’t know what you’ve got ’til it’s gone. In April…

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