Facebook Messenger is coming to businesses’ own websites. The social network announced today the launch of a new customer chat plugin into closed beta, which will allow customers to talk directly with businesses on their websites using Messenger, and continue those conversations across web, mobile and tablet devices.
While there are already plenty of customer support and chat plugins for websites on the market, Facebook’s advantage is its platform and reach.
Not only does the ability to use Messenger mean the business is making itself available within an application that now reaches some 1.2 billion monthly users and growing, the Messenger platform also supports features like payments, bots that understand natural language, and rich media, among other things.
Facebook says these features will also be supported in the beta version of the website plugin, and new experiences will be added in time, so the plugin is as “feature-rich” as the Messenger app itself.
Like other web chat systems, the Messenger chat plugin is designed to hover over top the business’s web page, and is indicated by the familiar, blue Messenger icon.
When a customer starts a chat session with the business, they’ll be presented with the same sort of Messenger interface they’re already used to from using the app on their mobile devices.
When customers leave the website, they’ll still be able to view or continue their conversation from their phone or tablet, using their Messenger app. (This may also be useful if the business doesn’t respond instantly to user requests coming in through Messenger from the web.)
WATCH OUT: It is a real pain in the ASS to get “messanger” while you are doing real stuff!!!!!