Why People Ride Trains: Its All About Service


By Noel T. Braymer

People travel, by train or by other modes for many reasons. These include work, business, pleasure, to visit family, friends or for an once in a lifetime experience. Any mode of transportation that someone depends on a carrier is a service. People like good service and are unhappy when service is poor. Many factors make up good service with rail service. For a commuter going to work, a major factor is getting to work on time. For someone getting a sleeper on a long distance train, service includes a good meal, great scenery, working toilets and the chance to talk to interesting people on the train. For many people in between its being able to go where you want to go, when you want to be there with reasonable comfort, safety and price. This all sounds so basic, but is not always available.

Recently Metrolink started…

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