Amtrak’s Hoosier route improves on-time performance, revenue


The Hoosier State route between Indianapolis and Chicago averaged an on-time performance rating of 86 percent and ticket revenue increased 20 percent since October 2015, the Indiana Department of Transportation (INDOT) announced last week.

The Hoosier State line is now among the highest-rated Amtrak routes, with 90 percent of riders reporting in a recent survey that they are “very satisfied” with the service, INDOT officials said in a press release.

At the end of June 2015, INDOT signed new contracts with Amtrak and Iowa Pacific Holdings to continue the service after Congress voted to phase out financial support. INDOT and communities along the route agreed to jointly fund the service.

Amtrak serves as the train operator and works with host railroads, provides train and engine crews, and manages ticketing and reservations. Iowa Pacific provides the train equipment, train maintenance, marketing and onboard amenities.

“Instead of being discontinued, the Hoosier State train was improved,” said Iowa Pacific President Ed Ellis. “On-time performance and customer service leading to more riders will be key to future success and improvements.”

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