Toronto Transit Commission unveils 2016 customer charter, pledges to reduce subway delays


The Toronto Transit Commission (TTC) last week released its 2016 customer charter that includes pledges to reduce train delays and enable WiFi at more stations.

The charter has a total of 35 “time-bound” commitments aimed at improving customer experience, TTC officials said in a press release.

Under the charter, the agency will provide additional train service on subway Line 1 to reduce delays during off-peak hours, make WiFi available at 32 additional stations, and run accessible vehicles along three streetcar routes.

By the fourth quarter, TTC plans to reduce subway delays by 10 percent, according to the charter.

Additionally, the agency plans to enable its entire system to accept PRESTO fare payments, which use smart-card technology to store funds in a secure account.

Every year, the TTC’s customer charter makes a list of customer service improvements and holds the agency accountable for fulfilling them.

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