More Fun With Foreign Outsourcing


wanted to ask (this  EDI Group), if anyone had a contact at Home Depot who could assist me in getting connected to Home Depot via either AS2 or FTP.
Since moving their EDI Support to India, the “support” portion seems to have been lost. It is next to impossible to get anything resolved and.  Our company has been trading with Home Depot for years, but our volume has exploded and the VAN costs are through the roof.  It is my understanding that while there EDI support was still here in the good ol’ USA, Home Depot did AS2.  However, when I try to communicate to HD India about switching to AS2 or FTP, I am told that because we are a “new supplier” we cannot.  I have tried to explain on several occasions that we are a long established supplier.  Then I get the reply “well, you are new to AS2” therefore you cannot do AS2.  How is that?  You can only do AS2 if you do AS2, but you cannot do AS2 if you are not doing AS2.  How does one break into this “elite club”?

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