In a business environment that’s ever-increasingly dependent on and driven by metrics, the perfect order seems like, well, a perfect metric. R. Wang of Constellation Research originally conceived and developed the perfect order as a as a tool for retailers to monitor supplier performance.
Wang’s perfect order checklist included 20 items, but what makes it especially useful is that it’s easy to understand and can be easily adapted to just about any retailer-supplier relationship. At a most basic level, the perfect order checklist answers four questions:
- Is the order on time?
- Is the order complete?
- Is the order accurate?
- Is the order undamaged?
A fifth question – Is the documentation, including invoice, accurate and complete? – is also a key component of the perfect order for most retailers.