The onboarding process is not your “core competence” Mr or Ms Retailer. You need to be putting your efforts into sourcing stock and improving your marketing presence and dozens of other projects. Think about outsourcing to experts where ever possible.
We are not necessarily talking about outsourcing your whole e-commerce operation. Yes, in some cases you might consider, but we are concentrating today on adding (onboarding) new companies with new products. This idea works for both small businesses selling online or big retailers streamlining their processes.
Some of the benefits to look forward to are saving time and saving money.
You and your staff do not have the time to add e-commerce connections. There are dozens of new projects already in your competency requiring your resources. Fulfillment is one of your biggest overhead expenses. Look for less costly ways, look for outsourcing the onboarding processes. There are benefits, “economies of scale”, in any operation. Look for a professional and efficient fulfillment company to give you the best solution to add new e-commerce hookups. It is yet another opportunity to expand your business without adding staff.
When a retailer uses e-commerce outsourcing for their “onboarding” process, it means the work required to make suppliers compliant with the retailer’s systems and requirements (such as EDI and connectivity) are outsourced to a third party. It is a great idea for retailers that do not have the the internal manpower or processes. The decision must be based on the amount of effort needed versus any benefit achieved by developing onboarding as an in-house competency. Yes, if the volume is low, responsibility can be assigned to existing personnel, but sudden “spikes” in implementations or a merger may alter your decision.