Responding To Mistakes


We thought everything was working fine. Great planning, a great network in place. Excellent computer systems. Visibility into our supply chain. Well-trained staff. We thought the “i”s were dotted and the “t”s were crossed. Then SOMETHING happened. Could be almost anything, but it was unexpected, had no easy fix, no recovery plan in place, you name it. So now two things have to happen: (1) damage control; and (2) fix the system.

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