The Relationship Between ERP, CRM and SCM


We have recently lookeImaged at various Supply Chain models including “Lean” Supply Chain and virtual manufacturing. There are others too; for instance, distributors who purchase everything they sell. We have looked at what kind of software constitutes a Supply Chainsystem.

Some of our conclusions to date are:

  1. Very few Supply Chain models are identical.
  2. Yes, a company MIGHT be able to purchase a single system to cover the entire Supply Chain. Some ERP (Enterprise Resource Planning software) vendors furnish enough modules to do everything, but a lot of companies need extensive modifications to complete their mission.
  3. A lot of companies use their ERP as the “engine” to power their other applications like CRM (Customer Relationship Management software).
  4. Sharing data with partners has become a necessity to remain competitive. EDI is the enabler to wrap in supply partners, customer, logistics partners, etc.
  5. Many of the existing ERPs are not suited for all Supply Chain models (example: virtual manufacturers).
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